Cancellation & Refund Policy

Last updated on 11-04-2026 15:21:16

INDOEASE PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore adopted a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• INDOEASE PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund or replacement can be made if the customer establishes that the quality of the product delivered is not good.
• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will be entertained once the merchant has checked and determined the issue at his own end.
• This should be reported within 15 days of receipt of the products. In case you feel that the product received is not as shown on the site or does not meet your expectations, you must bring it to the notice of our customer service within 15 days of receiving the product.
• The Customer Service Team after reviewing your complaint will take an appropriate decision regarding refund or replacement.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue directly to the manufacturer.
• In case of any refunds approved by INDOEASE PRIVATE LIMITED, it will take approximately 3–5 working days for the refund to be processed to the end customer.